• Business Analyst - Judiciary Information Services Department

    Location US-MA-Boston
    Office of Court Management
    Posting Date

    Position will remain open until filled. 


    Salary to be determined.


    The Trial Court is committed to:

    • the fair and impartial administration of justice;
    • protection of constitutional and statutory rights and liberties;
    • equal access to justice for all in a safe and dignified environment;
    • efficient, effective and accountable resolution of disputes;
    • prompt and courteous service to the public by committed and dedicated professional utilizing best practices in a manner that inspires public trust and confidence.


    The Judicial Information Services (JIS) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training and maintenance of MassCourts (the web-based Trial Court Case Management System – CMS).






    The Business Analyst is a professional position supporting the Judicial Information Services Department. The Business Analyst will work as part of the MassCourts Governance Team, responsible for the design, configuration and setup of software applications and the functionality therein that supports the business processes of the Massachusetts Trial courts.



    Work is performed under the general direction of the MassCourts Governance Manager and supporting the Chief Information Officer. Work will be evaluated for professional competence and conformity to policy. Work may also be in conjunction with a designated MassCourts Team Leader.


    Acts as primary liaison between Judicial Information Technology department and assigned court departments;


    Supports the organization’s key business processes and applications;


    Develops and reviews specifications for enhancements to the MassCourts case management system and associated database environment(s);


    Gathers and documents business requirements for relatively small projects;


    Translates requirements into business, functional and use case documents for relatively small projects;


    Provides functional expertise to developers during the design and construction phases of projects;


    Develops and executes comprehensive system test plans, conditions, test scripts, and test cases;


    Maintains business systems standards by applying project management methods, tools and processes as standard practice;


    Provides direct support to users, including troubleshooting with/for complex users complex problems involving various systems and/or system components;


    Assist in the creation and delivery of related user documentation and end-user training when requested;


    Perform other related duties as required



    Ethics and Values Mission


    Communicates and demonstrates the ethics and values of the Judicial Branch. 




    Understands, upholds, and communicates the Judicial Branch and Information Services missions.


    Applied Knowledge


    Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions.


    Continuous Learning


    Demonstrates a commitment to continuously improve their knowledge of fast changing computer programs, hardware and software through professional development.

    Commitment to Diversity

    Promotes an environment of diversity through understanding, respect, and positive communication with persons of various racial, ethnic,

    economic, and cultural backgrounds.



    Customer Service

    Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary.



    Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.


    Problem Solving

    Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions


    The following are the minimum requirements to be considered for the position of Business Analyst:


    Applicants must have at least (A) a Bachelor’s degree from an accredited degree­granting college or university; and (B) three years of full­time, or equivalent part­time, professional experience in business management work, the major duties of which included at least two or more of the following functions: information technology, public policy, business, or management analysis; or (C) any equivalent combination of the required experience and the substitutions below.




    A Master's or higher degree with a major in information technology, business administration, industrial engineering, industrial or business management, or public administration is preferred and may be substituted for the required (B) experience.

    *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.




    Strong customer service skills;


    Excellent interpersonal, written and oral communication skills;


    Demonstrated ability to balance, prioritize and organize multiple tasks;


    Demonstrated ability to work collaboratively in teams and across organizations;


    Demonstrated ability to synthesize feedback and adjust plans accordingly;


    Demonstrated ability to build strong relationships inside and outside the organization;


    Basic analytical skills to evaluate information gathered from multiple sources, consolidate details and extract to functional requirements;


    Demonstrated ability to effectively translate user requirements into business, functional and test scenarios for projects of various sizes and complexity;


    Experience preparing technical documentation. Ability to analyze complex issues and information relating to systems and programs;


    Ability to communicate technical information to non­technical people effectively;


    Ability to work effectively alone and as member of a team;


    Ability to perform tasks as directed by management;


    Experience working in or with justice agencies.


    Salary to be determined.




    Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page.


    If you are not viewing this online, go to the Trial Court Jobs page at https://careers-trialcourtsofmass.icims.com/jobs and search for this job.


    PLEASE NOTE: Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position.




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