Massachusetts Trial Court

Manager of Office of Court Interpreter Services - Support Services

Office of Court Management
Posting Date
Closing Date
12/14/2017 11:59 PM EST
USD $86,172.29/Yr.


This position is designated as management and is covered by the Personnel Policies and Procedures Manual. 



The Trial Court is committed to providing equal access to justice for all who use the Commonwealth’s courts; to the efficient and effective administration of justice and the fair and impartial resolution of disputes; to the protection of the constitutional and statutory rights and liberties; to prompt and courteous service to the public by committed and dedicated professional employees utilizing best practices in a manner that inspire public trust and confidence.


The Support Services Department is responsible for a wide range of distinct topic areas that provide support to the administration of justice in the Trial Court. These services include the Court Service Centers, the emergency Judicial Response System, the Office of Court Interpreter Services (OCIS), the Office of Transcription Services (OTS), a Records Management operation, and the Trial Court Law Libraries.




Working within the Support Services Department, the Manager of the Office of Court Interpreter Services (OCIS) provides overall supervision of the statewide program that delivers interpreter services, including recommending, planning, setting and executing policy; addressing personnel matters; preparing budgets and spending analysis; overseeing of OCIS= daily operations; and serving as liaison between the courts, and other agencies involved in interpreter services.

The Manager of OCIS shall serve as the coordinator of Court Interpreter Services as set forth in M.G.L. c. 221C, §7.


The Manager of OCIS will work with OCIS Program Manager in developing an appropriate pool of interpreters and managing the quality of their services. The Manager of OCIS will also work with OCIS Regional Coordinators, OCIS Staff Court Interpreters, the Trial Court’s Language Access Liaisons designated by their respective court departments and divisions, and the per diem court interpreters to coordinate and ensure the delivery of interpreter services throughout the Massachusetts Trial Court.




The Manager of OCIS reports to and receives direction and supervision from the Senior Manager of Support Services of the Trial Court in performing duties in accordance with all best management practices and established guidelines.



Ensures the ongoing operation and support of the provision of interpreter services within the Trial Court;


Directs the planning of the annual budgeting process and the fiscal operations of the Office of Court Interpreter Services; prepares fiscal reports;


Determines needs of the interpreter program and advocates for appropriate resources;


Researches and monitors availability of funding sources, and prepares funding proposals for specialized projects;


Develops and disseminates policies and procedures for the provision of interpreter services to the Trial Court;


Oversees personnel matters as they relate to OCIS staff;


Develops, maintains, updates and disseminates current interpreter materials;

Works with OCIS staff and Trial Court officials, relevant executive branch or other agencies, and free-lance interpreters and their organizations to ensure the provision of needed interpreter services;


Uses leadership and communication skills to communicate the goals, policies and procedures of the office for the provision of interpreter services;


Works with, and implements the policies of the Committee for the Administration of Interpreters;


Works closely with the Director of Support Services and Human Resources in resolving workplace issues and taking disciplinary action when appropriate;


Responds to court based or public inquiries on various court-wide programs and projects;


Serves on committees as appointed by the Court Administrator or Chief Justice of the Trial Court; and


Performs related duties as required.


All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas:


Ethics and Values

Communicates and demonstrates the ethics and values of the Trial Court.


Understands, upholds, and communicates the Trial Court, OCIS, and Support Services missions.

Applied Knowledge

Demonstrates program management skills and the ability to innovate and  drive enhancements and efficiencies in language access and interpreter services;

Problem Solving

Accurately assesses service and programmatic related problems in the Trial Court and recommends and facilitates appropriate solutions.

Customer Service

Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.


Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.

Commitment to Diversity

Promotes an environment of cross cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.

Continuous Learning

Demonstrates a commitment to continuously improving himself or herself through professional development.



These are the minimum requirements necessary to apply for the position Manager of Interpreter Services:


A Graduate degree or a Bachelor’s degree with an advanced degree equivalency in court interpretation, humanities, modern languages, management, adult education or related field;


Five years of experience in an administrative capacity. Demonstrated supervisory skills and experience in overseeing a professional staff; At least two years of supervisory experience is required.


Experience as an interpreter is strongly preferred;


Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges, and to maintain effective working relationships;


Sensitivity to and familiarity with issues affecting ethnic minorities and cross cultural issues;


Knowledge of court systems is preferred;


Ability to work independently, with committees, and with a variety of organizations;


Demonstrated knowledge of budgeting, statistical and planning principles;


Ability to organize and clearly present written materials; ability to communicate clearly and effectively in both oral and written form;


Demonstrated professional proficiency in Microsoft Office related software such as MS Excel and Power Point;


Proven ability to determine difficulties likely to be encountered in large scale projects and to develop effective strategies for overcoming those problems;

Ability to analyze and determine the applicability of court data, to draw conclusions and make appropriate recommendations;


Ability to establish work priorities;


Ability to use data to diagnose problems and drive enhancements and efficiencies in departmental operations;


Ability to work independently and with committees and various organizations;


Proven ability to maintain accurate records and to prepare all necessary reports;

Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges, and to maintain effective working relationships;


Ability to travel to courts throughout the judicial system; and

Considerable knowledge of the Massachusetts Trial Court is preferred.




Employment is contingent upon passage of a criminal record check.


If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at to apply for this position or any other Trial Court employment opportunity.


No applications or resumes will be accepted by hand, mail, fax, or email delivery.




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