Massachusetts Trial Court

Program Manager - Office of Community Corrections

Office of Community Corrections
Posting Date
Closing Date
12/20/2017 11:59 PM EST
USD $72,201.10/Yr.
Current Maximum
USD $106,529.64/Yr.


This position will be located in Springfield MA.  


The Trial Court is committed to:
• the fair and impartial administration of justice;
• protection of constitutional and statutory rights and liberties;
• equal access to justice for all in a safe and dignified environment;
• efficient, effective and accountable resolution of disputes ;
• prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence


The mission of the Office of Community Corrections is the establishment of intermediate sanctions which offer a continuum of sanctions and services for probation, parole, sheriffs and the Department of Correction. This interagency and community collaboration supports public safety.



The Program Manager supervises the day-to-day operations of the Hampden County Community Corrections Center (CCC) located in Springfield. The Program Manager shall be responsible for: developing an array of services and accountability measures to be implemented as intermediate sanctions in accordance with statutes and existing policies and procedures; monitoring performance of OCC contracts with community-based organizations for treatment services, program monitoring, and drug and alcohol screening; delegating specific responsibilities to his/her staff; keeping the regional program manager of OCC informed of the operational conditions and needs of the CCC. Monitors the work flow in the CCC and the conduct of the staff. Evaluates performance of subordinate personnel as required.


The Office of Community Corrections (OCC) is the intermediate sanction department of the Massachusetts Probation Service. The OCC is statutorily charged with the development of community corrections interventions that are implemented as intermediate sanctions for criminal justice. The OCC community corrections infrastructure comprises a network of Community Corrections Centers (CCC) and the Community Service Program. Community corrections centers deliver an enhanced supervision model which integrates service delivery with accountability measures for offenders at high risk for recidivism. Services include cognitive behavioral treatment to address criminality and substance use disorder, adult basic/secondary education and other educational support, career development, life-skills training, communicable disease education and counseling and comprehensive case management.


The Program Manager works under the direct supervision of the Regional Program Manager.


Under the supervision of the Regional Program Manager, the Program Manager oversees the day-to-day operations of the CCC.


Develops a client tracking system.


Develops a data collection system.


Organizes and schedules ongoing working group meetings.


Assists with the evaluation, modification and expansion of services and programs of the CCC.


Develops new approaches to meet the changing needs of the client population.


Coordinates activities of the CCC with the various courts, participating criminal justice agencies and community-based service providers to enhance service delivery to clients.


Collaborates with OCC management staff for the development of a center handbook, client manual and operations manual.


Provides monthly report to regional program manager


Communicates with regional manager on an ongoing basis.


Works within the approved OCC budget and is responsible to document all expenditures of the CCC.


Performs community relations activities, participating in conferences, panels and other approved community outreach activities that involve the CCC.


Performs such other duties as may be assigned by the regional program manager in accordance with the standards of the OCC.



Key Skills

 Ethics and Values 

Communicates and demonstrates the ethics and values of Probation Service and the Trial Court.

Mission and Vision

Understands, upholds, and communicates the stated organizational mission and vision.

 Performance Enhancement (Individual & EBP)

Actively is committed to both improving performance and the professional development process, including meeting Probation Service Standards, policies of the Probation Department and the Trial Court.


 Demonstrates a willingness to work in a team oriented environment, with a commitment to shared goals and accountabilities through the development of positive relationships, promoting a healthy work environment.


Demonstrates flexibility and openness to modifications and adaptations suitable to the situation; Receptive to diverse ideas while respecting other’s opinions and roles.

Strategic Planning

Integrates professional development with the organization’s strategic goals.


Seeks feedback and direction regarding performance and professional development; Understands how different situations often require different responses.


Using experiences to suggest improvements to policies and processes; Acts an agent for positive change.

Managing External Environment

Works cooperatively with the law enforcement community and other government agencies in Probation’s sphere of operations.

Continuous Learning 

Is actively committed to and actively works to continuously improve himself/herself.


A bachelor’s degree from an accredited college or university is required; a concentration in human services, behavioral sciences, or criminal justice is preferred.


A minimum of 5 years of full-time experience in human or correctional services, 2 of which must be in a full-time management/administrative capacity.


Mastery of Evidence Based Practice (EBP) principles for treatment in criminal justice population, especially risk/need assessment.


Employment is contingent upon passage of a criminal record check.



If you are not currently viewing this posting online, please visit the Trial Court website at to apply for this position or any other Trial Court employment opportunity.





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