• Project Manager for Information Services -Office of the Commissioner of Probation

    Location US-MA-Boston
    Office of the Commissioner of Probation
    Posting Date
    Closing Date
    04/23/2018 11:59 PM EST
    USD $86,172.29/Yr.
    Current Maximum
    USD $127,084.18/Yr.

    Please be sure to upload a resume in order to be considered for this position. 


    The Trial Court is committed to providing equal access to justice for all who use the Commonwealth’s courts; to the efficient and effective administration of justice and the fair and impartial resolution of disputes; to the protection of constitutional and statutory rights and liberties; to prompt and courteous service to the public by committed and dedicated professional employees utilizing best practices in a manner that inspires public trust and confidence.


    The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change.






    Working within the Office of the Commissioner of Probation (OCP), the Project Manager for Information Services performs administrative and organizational management duties to advise and assist the Commissioner of Probation in the development and deployment of technology products and services as well as evaluating methods, practices and procedures in the probation offices of the Trial Court Department. The Project Manager will evaluate probation’s technological needs and application, identifying needed improvements within individual probation offices and across the department as a whole, while also providing administrative and technical assistance and training to implement new technologies and improve the use of existing technology.


    This position will be the designated lead in the Office of the Commissioner of Probation for the ongoing design, development and implementation of MassCourts and related applications, working in collaboration with the Trial Court Information Services Department. The Project Manager will also advise other Trial Court Departments and other agencies of OCP policies, procedures, standards and priorities that are supported or enhanced by the MassCourts application. The Project Manager will also represent the Commissioner on a number of interdepartmental collaborations relative to the use of technology as well as with external entities.



    Receives assignments and direction from the Commissioner and First Deputy Commissioner. Works closely with the Deputy Commissioners and Regional Supervisors.


    Under the direction of the Commissioner of Probation, the Project Manager for Information Services:


    Works closely with the Commissioner and the Deputy Commissioners in the development and deployment of technology products and projects in the probation offices;


    Works closely with the Trial Court Information Services Department in the design, development and implementation of the MassCourts and related applications across all court departments;


    Performs detailed analysis of probation field policies and procedures as they relate to the innovative use of technology and current probation standards;


    Designs special products and specialized manuals to disseminate the growing knowledge base of MassCourts functions and technical information;


    Coordinates with the Central Identity Management Group to correct discrepancies and errors in the electronic record;


    Provides technical assistance to court and Office of the Commissioner of Probation staff;


    Works directly with court staff and trainers from the Office of the Commissioner of Probation to advise and train in the efficient use of technology and Trial Court applications while promoting an awareness of the importance of data validity and security;


    Promotes an atmosphere that encourages enthusiasm and user participation in the use of information technology and services;


    Creates a positive environment for reporting application and/or system deficiencies and suggestions for improvements and enhanced functionality;


    Assesses the need for training and professional development of staff in the court as related to information services, and assists the Commissioner of Probation in addressing these needs;


    Provides statistical data as directed by the Office of the Commissioner of Probation; and


    Performs such other duties as assigned by the Commissioner of Probation or his/her designee in accordance with the guidelines, policies and standards of the Massachusetts Probation Services.



    Key Skills

    Ethics and Values

    Communicates and demonstrates the ethics and values of Probation Service and the Trial Court.

    Mission and Vision

    Understands, upholds, and communicates the stated organizational mission and vision.

    Applied Knowledge

    Understands information services operations, specialized tools, applications, and software, and how they can best serve the needs of the Probation Service.

    Team Building (Motivating Others)

    Fosters a sense of shared goals and accountabilities through the development of positive relationships in order to promote a healthy work environment.


    Demonstrates flexibility and openness to modifications and adaptations suitable to the situation; Receptive to diverse ideas while respecting other’s opinions and roles.


    Understands the appropriate use of advocacy and persuasion in order to train and effectuate positive change and growth within the organization.

    Problem Solving

    Accurately assesses technology problems in Probation software applications, products, and services, and recommends and facilitates appropriate solutions.

    Continuous Learning

    Demonstrates a commitment to continuously improve their knowledge of fast changing computer programs, hardware and software through professional development.

    Information Technology

    Ability to understand and teach information technology. 


    These are the minimum requirements necessary to apply for the position of Project Manager for Information Services (OCP):


    A Bachelor's Degree from an accredited college or university in criminal justice, sociology, computer science, psychology or related field. A Master’s degree in business, computer science, organizational development, public or criminal justice administration or related field is strongly preferred.


    Five (5) or more years of relevant experience, at least three (3) of which must include use of MassCourts or an electronic medical record/case management software.


    Project management experience, including information services projects, planning and implementation.


    Knowledge of and proficiency in the use of a variety of project management tools such as Microsoft Project and Microsoft Office;


    Knowledge of current information services and state-of-the-art applications;


    Experience preparing and delivering presentations to senior management and/or project advisory committees and other audiences;


    Experience working with various levels of staff and in collaboration with other entities;


    Experience supervising and working with vendors, contractors and multiple project teams engaged in developing and/or implementing elements of an information services environment is preferred;


    Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges and other officials, and to maintain effective working relationships;


    Ability to understand and analyze complex issues and information relating to information system environments, various hardware and software elements which form these environments, and the organizations and people who support and make use of these environments. Ability to act on this

    comprehension and analysis to support and enhance these environments.


    Ability to analyze problems and to develop effective solutions to problems.


    Ability to communicate effectively in oral and written form, including the ability to communicate technical information to non-technical people and to provide training to groups of all sizes.


    Ability to work well under pressure and within limited time frames.


    Ability to travel to court locations throughout the Commonwealth.



    Employment is contingent upon passage of a criminal record check.


    Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page. 

    If you are not viewing this online, go to the Judicial Branch Jobs page at https://careers-trialcourtsofmass.icims.com/jobs and search for this job.

    PLEASE NOTE: Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position. 



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