This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6.
The Trial Court is committed to:
The core mission of the Office of Jury Commissioner (OJC) is to provide randomly-selected pools of eligible jurors, representative of the community from which they are drawn, to each of the jury courts of the Commonwealth of Massachusetts, in accordance with the needs of those courts and the direction of the Trial Court. The OJC is committed to educating the public on the value and responsibility of serving as a juror, and to providing courteous, professional service to the public and the courts.
The Mailroom Operations Coordinator is responsible for coordinating the day-to-day activities of the Mailroom within the Office of the Jury Commissioner. The position title above the entry level performs more complex and varied work. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there is a vacancy.
Operations Coordinator I - This is the entry level position title within this series. Employees are expected to perform the full range of entry level duties and to train for the next higher level.
Operations Coordinator II - This is the second level position title within this series. Employees at this level are expected to perform higher level duties which require more knowledge of policies and procedures, and to exercise more independent judgment.
Operations Coordinator I Duties
Coordinates the daily work of mailroom within the Office of the Jury Commissioner;
Answers public inquires on the telephone and effectuates scheduling changes on matters pertaining to juror service via use of the automated, on-line computer system;
Assists the Operations Manager in the supervision of the mailroom;
Backs-up other Operations Coordinators, Telephone Schedulers, and Data Entry Clerks as needed;
May act on behalf of the Operations Manager in his or her absence; and
Performs related duties and special projects as required.
Operations Coordinator II Additional Duties
Evaluates and recommends ways to improve activities within the work unit;
Provides direct supervision to members of the mailroom.
Assists the Operations Manager in interviewing job applicants and in the orientation of new employees;
Prepares reports and statistics, using computer programs such as MS Excel and MS Word.
Reviews special requests and makes recommendations to approve or disapprove;
Develops and maintains databases;
Acts on behalf of the Operations Manager in his or her absence;
Performs special projects; and
Performs all of the duties of the lower level position title within this series as required.
Operations Coordinator I Requirements:
Graduation from high school or its equivalent; Associates Degree preferred.
Prior customer service experience and excellent telephone etiquette.
Extensive knowledge of mailing procedures, data batching and data entry procedures, and automated telephone technological procedures that have been attained by education and/or experience;
Knowledge of court and jury-system operational procedures;
Knowledge of, and experience with computer terminals and computerized on-line system technology;
Ability to follow through on all assignments with a minimum of direct supervision and instruction;
Ability to write and communicate in a professional manner;
Ability to operate standard office equipment and personal computers, including MS Office;
Ability to set up and maintain filing system;
Ability to work independently and supervise mailroom employees.
Operations Coordinator II Additional Requirements:
A minimum of three years of experience as an Operations Coordinator I;
Considerable knowledge of court and jury-system operational procedures;
Considerable knowledge of, and experience with jury computer terminals and computerized on-line system technology;
Demonstrated ability to identify problems and to recommend improvements.
Employment is contingent upon passage of a criminal record check.
If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity.
No applications or resumes will be accepted by hand, mail, fax, or email delivery.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER