• Senior Communications Coordinator

    Location US-MA-Boston
    Executive Office of the Trial Court
    Posting Date

    This position is designated as Management and is covered by the Personnel Policies and Procedures Manual.  You must upload a resume to your profile during the application process. 


    Salary is commensurate with experience.


    The Trial Court is committed to:


    ·         the fair and impartial administration of justice;

    ·         protection of constitutional and statutory rights and liberties;

    ·         equal access to justice for all in a safe and dignified environment;

    ·         efficient, effective and accountable resolution of disputes;

    ·         prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.


    The Executive Office of the Trial Court is led by the Chief Justice of the Trial Court and the Court Administrator and oversees judicial and court operations, including the Office of Court Management. The Executive Office works collaboratively with the Trial Court’s seven Departments and the Commissioners of Probation and Jury to develop and implement policies and initiatives that promote an environment of continuous improvement and ensure the most effective use of resources to support and enhance the delivery of justice in the Trial Court. The Executive Office is a dynamic workplace that oversees the implementation of innovative strategic priorities, which establish Massachusetts as a national leader in judicial administration.






    The Senior Communications Coordinator of the Executive Office of the Trial Court independently develops and executes innovative communications plans and projects for the Trial Court through collaboration with court leaders and operations and planning teams. The Senior Coordinator reinforces and advances strategic priorities and organizational goals and presents complex concepts and data through compelling messages that resonate with diverse audiences. The Senior Coordinator must possess the ability to convey messages in a consistent and clear way through various publications and platforms, including online newsletters, internet and intranet sites, and reports. The position fosters positive relationships between the Executive Office of the Trial Court and judicial leaders, court staff, and other stakeholders. The Senior Communications Coordinator also develops and implements plans to educate the public on the role, function and initiatives of the Trial Court. Collaboration and close coordination with the Trial Court Web Team, SJC Public Information Office and Probation Communications Office is essential.




    Supervised by Trial Court Senior Assistant for Administration & Communication under general direction provided by the Chief Justice and the Court Administrator.



    Develops and maintains knowledge of Trial Court strategic planning priorities, initiatives, and programs to identify and maximize communications opportunities;


    Develops comprehensive communications plans, including messaging, design, and materials for campaigns of varied complexity; current examples include a comprehensive digital and print branding strategy, employee wellness and electronic payment programs, e-filing;


    Develops, implements and maintains communications plans with the goal of planning and scheduling events that will educate the public and media on the role, function and initiatives of the Massachusetts Trial Court;


    Develops editorial direction, as well as print and online content, and creates additional communications vehicles, as appropriate;


    Evaluates and reports on effectiveness of communications using analytic research and quantitative feedback to assess effectiveness of communications and recommends changes or improvements;


    Researches, writes, edits and produces online and print communications materials, including newsletters, fact sheets, advisories, social media, and reports, including annual report of the court system;


    Provides graphics and editorial support to the web team with digital content development, including writing and publishing content via content management system, engaging readers through current, relevant content and ensuring consistent branding and design across communications platforms;


    Promotes Trial Court updates, programs, projects, and events to stakeholders in coordination with the Trial Court web team, court departments, and the SJC Public Information Office;


    Issues an editorial calendar and creates content for biweekly electronic newsletter and daily intranet updates;


    Photographs events, if needed, and manages use of photography for newsletters and websites;


    Utilizes website, social media and digital campaign metrics;


    Supports court officials in developing presentations, speeches, talking points, and announcements;


    Interacts with court leaders across all departments to provide communications assistance;


    Coordinates, manages or supports internal and external events;


    Coordinates selection of service providers and assists consultants on projects, as needed;


    Performs additional duties as assigned.




    Ethics and Values

    Communicates and demonstrates the ethics and values of the Trial Court.

    Mission and Vision

    Understands, upholds, and communicates the stated Trial court organizational mission and vision.


    Demonstrates excellent oral and written communications skills, social media skills, and significant hands-on capacity to ensure clear, informative and transparent communications to the court community, external partners, and the general public.

    Customer Service

    Demonstrates high level of interest and responsiveness to internal and external stakeholders.

    Problem Solving

    Accurately assesses communications issues and recommends and facilitates appropriate solutions.


    Demonstrates outstanding ability to advise court officials on communications issues and facilitate effective resolution.

    Managing External Environment

    Creates and promotes cooperative partnerships with key external stakeholders, including governmental partners, law enforcement and the legal community.

    Commitment to Diversity

    Promotes an environment of cross cultural awareness, respect, and sensitivity.

    Continuous Learning

    Demonstrates an active commitment to continuous improvement through professional development.


    These are the minimum requirements necessary to apply for the position of Trial Court Senior Communications Coordinator:


    Bachelor's degree from an accredited college or university; an advanced degree in a field such as English, communications, journalism, public relations or related field is desirable


    Five (5) or more years of demonstrated professional experience in public relations, communications, or a related field;


    Significant experience with written, oral and digital communications;


    Strong project management and data interpretation skills and experience;


    Demonstrated ability to write clearly, concisely and quickly in a variety of formats for audiences including court leaders and staff, community leaders, and the general public;


    Agility to work on multiple projects with deadlines in fast-paced environment;


    Ability to work independently and collaboratively, with a commitment to be an effective team player;


    Excellent judgment, ability to prioritize conflicting needs, and handle matters expeditiously under pressure;


    Ability to exercise discretion, maintain confidentiality and handle sensitive issues;


    Computer skills, including Microsoft Office and Adobe Creative Suite;


    Experience in producing social media and digital publications, website management and Google Analytics; and


    Ability to travel as-needed to meetings and events across the state.

    Preferred Skills and Competencies:


    Advanced research, writing, editing, verbal, interpersonal, organizational, analytical and critical thinking skills;


    Familiarity with Massachusetts government, the court system, or legal environment;


    Demonstrated record of assessing and increasing engagement and response rates; and


    Ability to quickly learn organizational dynamics and support communications needs of a complex, hierarchical structure.



    Applicants must apply by completing a Trial Court online application at the following web address:   https://careers-trialcourtsofmass.icims.com/jobs/intro




    Employment is contingent upon passage of a criminal record check.


    If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity.


    No applications or resumes will be accepted by hand, mail, fax, or email delivery.




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