• Court Service Center Manager - Circuit

    Location US-MA-Boston
    Office of Court Management
    Posting Date
    Closing Date
    05/31/2018 11:59 PM EST
    USD $72,201.10/Yr.

    This position will require travel to Court Service Centers located in Boston, Brockton, Lawrence and Worcester. 


    This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual.  Candidates must upload a current resume to be considered for this position.


    The Trial Court is committed to:


         •           the fair and impartial administration of justice;

         •           protection of constitutional and statutory rights and liberties;

         •           equal access to justice for all in a safe and dignified environment;

         •           efficient, effective and accountable resolution of disputes;

         •           prompt and courteous service to the public by committed and dedicated professional utilizing  best practices in a manner that inspires public trust and confidence.


    The Support Services Department is responsible for a wide range of distinct topic areas that provide support to the administration of justice in the Trial Court. These services include the Judicial Response System, the operation of Trial Court Law Libraries, a Record Management operation, the Office of Court Interpreters and the Office of Transcription Services.







    Working within the Support Services Department of the Office of Court Management, the Circuit Court Service Center Manager supports the functions of Trial Court operated court service centers located in Boston, Brockton, Lawrence and Worcester. Court Service Centers provide accurate information and assistance for self-represented litigants to achieve better access to the Massachusetts justice system. The Court Service Center serves an integral role in the Trial Court’s efforts to improve access to justice for self-represented populations that may include survivors of domestic violence in civil protection order cases, as well as custody matters, child support, housing evictions or small claims matters.


    The Court Service Center Manager uses professional legal experience and knowledge of social service agencies and organizations to provide self-represented litigants with the resources they need to navigate the court system and best address their issues. This position is responsible for providing assistance on an array of court information, forms, resources, and referrals, as well as supervising a staff that supports the Manager serving the self-represented litigants seeking assistance at the Court Service Center. The Manager answer questions, review documents, and direct self-represented litigants and members of the public to the proper court office for additional assistance as appropriate.


    The Manager’s responsibilities will also include an educational component and other outreach activities in areas of family law, housing law, criminal defense, small claims, record sealing, and a variety of other court related matters. Through collaboration with local legal service providers and other social services, litigants seeking assistance at the Court Service Center are put in contact with the proper resources external to the court by the Manager and staff, achieving the goal of improving the lives of the public being served.




    Receives general direction from the Director and Senior Manager of Support Services of the Trial Court or his or her designee in performing duties in accordance with established guidelines.


    Oversight and management of the daily operations of a Court Service Center including:


    Supporting existing Court Service Center Managers with coverage in Trial Court’s Regions II, III, IV and V;


    Assisting self–represented litigants to gain access to Trial Court services by providing legal and procedural information;


    Providing information and explanations about a variety of court processes, court rules, official documents, and forms;


    Reviewing completed court forms and papers being submitted to court divisions for adherence to court rules and protocols;


    Providing information and instructions on how to proceed with a small claim or other civil proceeding;


    Contributing to the development of service related, user-friendly informational materials and online content to supplement the court assisted support provided at the Court Service Center;


    Ensuring access for limited English proficient litigants and members of the public;


    Evaluates, initiates and develops data driven best practices to improve efficiencies and meet metric related benchmarks and goals;


    Serving as a liaison with academic, legal aid, social service and community organizations to increase Court Service Center resources for court users;


    Assists with preparation of annual statistics and reports; and


    Performs other related duties as required.



    All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following


    Ethics and Values

    Communicates and demonstrates the ethics and values of the Massachusetts Trial Court.


    Understands, upholds, and communicates the Support Services Department mission.

    Applied Knowledge

    Ability to assist in the creation of management reporting tools for purpose of evaluating Court Service Center activities and initiatives for improving access to justice. 

    Problem Solving

    Accurately can assesses operational and administrative problems in the Court Service Center and develop feasible solutions.


    Customer Service

    Conducts oneself in a courteous and professional manner to users of the Court Service Center. Responsive to the needs of self-represented litigants.


    Works with others cooperatively, accepts feedback, demonstrates a willingness to be a team player, and contributes to a work environment that focuses on shared departmental goals. 


    Excellent oral and written communication skills to maximize the effectiveness of the Court Service Center; Ability to establish and maintain effective working relationships with court officials, judges, and community resources is critical.

    Continuous Learning

    Demonstrates a commitment to continuously improving himself or herself through professional development.


    These are the minimum requirements necessary to apply for the position of Court Service Center Manager:


    A Law Degree and skills and abilities acquired through Four (4) years of relevant work experience such as experience within a Trial Court division, and/or experience with legal service providers, social service agencies, and related allied service resources; Bilingual skills and supervisory experience is preferred;


    Ability to plan and supervise the work of direct reports as appropriate;


    Considerable knowledge of relevant state statues, court rules and case law that prescribe the authority of the court and an ability to interpret and apply them to the cases before the court;


    Considerable knowledge of court procedures, legal documents, and laws pertaining to the court;


    Considerable knowledge of the organization, functions, jurisdiction and authority of the court;


    Considerable knowledge of the work and role of legal service providers, social service state agencies, and related community resources;


    Ability to maintain effective working relationships with Judges, court officials, attorneys, court employees and the general public;


    Demonstrate ability to remain responsive to local court departments and ensure multi­lingual access to court related services;


    Ability to identify and resolve customer service and queuing issues experienced at the Court Service Center;


    Ability to utilize data to monitor trends operational efficiency of a customer service operation;


    Demonstrated ability to independently initiate action, complete assignments and to handle multiple assignments simultaneously;


    Exceptional skills in using multi­media techniques: social media, web based initiatives and digital resources to access and use local resources for referrals; Ability to identify and pursue grant opportunities in the position;


    Reliable transportation and ability to travel to various Court Service Centers as necessary is required;


    Considerable knowledge of local state agency and community resources.




    Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page. 


    If you are not viewing this online, go to the Judicial Jobs page at https://careers-trialcourtsofmass.icims.com/jobs  and search for this job.


    PLEASE NOTE:  Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position.   


    Employment is contingent upon passage of a criminal record check.   




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