• Assistant Chief Information Officer for Application Portfolio Management - JISD

    Location US-MA-Boston
    Office of Court Management
    Posting Date

    This position has been classified as Management. Applicants should provide their Salary Requirements with their completed online application.


    Position will remain open until filled. You must upload a resume to your profile during the application process to be considered.


    The Trial Court is committed to:


    • fair and impartial administration of justice;

    • protection of constitutional and statutory rights and liberties;

    • equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion;

    • efficient, effective, and accountable resolution of disputes;

    • prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.


    The Judicial Information Services (JIS) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training and maintenance of MassCourts (the web-based Trial Court Case Management System – CMS).





    The Assistant Chief Information Officer for Application Portfolio Management (ACIO/APM) is responsible for the full application portfolio of application software systems used within the judicial branch of state government. These systems are utilized daily by over 6,500 Court employees in 103 Court facilities located across the Commonwealth. Included among the portfolio are case management products from multiple vendors that transact over one million transactions per business day, xml gateways used for a variety of system interfaces, numerous public facing portals for information access, document management systems including NetDMS, OpenText Content Server and Documentum, as well as enabling applications such as Crystal Reports, Adobe, Tomcat and Weblogic, among others.



    The ACIO/APM reports to the Chief Information Officer or his/her designee and receives general direction in performing duties in accordance with established guidelines.



    Provide technical consultation in new systems requirements development, new package system evaluations, and enhancement of existing systems and participation in structured walkthroughs and technical reviews.


    Contemplates system designs to facilitate the inter-operability and integration of large-scale business systems so as to maximize data sharing, reduce redundancies, maximize employee efficiencies, and lessen costs.


    Participates actively as a member of JIS management team in establishing near-term and long-term strategy as well as project prioritization.


    Recommend appropriate technology standards and deployment strategies to increase the organization’s maturity in tool use and application agility.


    Lead Change Management including the coordination of cross-functional business resources, testing, training, communication, implementation and documentation.


    Works with the application team to coordinate the activities of the Team with vendors and those of the other JISD Teams.


    Assigns tasks and monitors the activities of Team members to ensure completion of assignments by deadlines and consistent with project plans.


    Provides oversight for the Team to ensure the development of a quality work product as well as the proper use of staff and fiscal resources.


    Anticipates and identifies operational and policy-related challenges within the various application projects and works with JIS leadership to propose and develop the necessary policy solutions to advance application functionality to meet business needs.


    Supervises and utilizes the department’s Business Analysts to assess needs and document requirements which may be necessary to ensure application success.


    Maintains a focus on satisfactory delivery of service and responsiveness at all levels of application delivery and support.



    Ethics and Values

    Communicates and demonstrates the ethics and values of the Judicial Branch.


    Understands, upholds, and communicates the Judicial Branch and Information Services missions.

    Applied Knowledge

    Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions

    Continuous Learning

    Demonstrates a commitment to continuously improve their knowledge of fast-changing computer architectures, hardware and software through professional development.

    Commitment to Diversity

    Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic and cultural backgrounds.

    Customer Service

    Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary.


    Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.

    Problem Solving

    Accurately assesses workplace problems in TCIS and recommends and facilitates appropriate solutions.


    These are the minimum requirements necessary to apply for the position of ACIO for Application Portfolio Management.


    Bachelor’s Degree from an accredited college or university. MIS, CS and/or advanced degree is preferred;


    (5) Five or more years of relevant work experience during which the primary focus of responsibility has involved a broad range of Application Management activities; equivalent combinations of education and experience will be considered.


    Considerable experience with the management of information technology, particularly complex enterprise application environments, major information systems software, database management systems, etc.


    Considerable knowledge of current IT and computer science concepts, issues, practices, methodologies, and trends, particularly those relevant to application and project management.


    Knowledge and understanding of current and developing information requirements of a large complex organization such as the Judiciary.


    Ability to plan and execute complex projects involving complex elements of an IT environment.


    Ability to organize, direct and coordinate administrative activities, operational programs and staff.


    Ability to communicate clearly and effectively in oral and written form.


    Ability to communicate technical information to non-technical people effectively.


    Experience supervising and working with vendors and contractors engaged in developing and/or implementing diverse elements of an IT environment.


    Demonstrated skill in organizing resources and establishing priorities.


    Ability to foster a cooperative work environment.


    Strong interpersonal and communication skills and the ability to work effectively with a team in a large and diverse organization.


    Knowledge of state government and/or Judicial Applications and Practice is desirable.


    Knowledge of methods and tools used for risk management and mitigation.


    Knowledge of principles, methods and procedures for installing, integrating, and optimizing information systems components.


    Knowledge of life cycle management concepts.


    Strong organizational and time management skills.


    Strong technical management skills.


    Skill in both general and technical writing.


    Skill in preparing and presenting reports, charts, graphs, and in public presentations.


    Skill in facilitating and leading meetings.


    Skill in interpersonal relationships and team building.


    Skill in estimating and planning project timelines, milestones and task schedules.


    Skill in managing problems and changes that arise in projects.



    Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro




    Employment is contingent upon passage of a criminal record check.


    If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity.


    No applications or resumes will be accepted by hand, mail, fax, or email delivery.




    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed