Position will remain open until filled.
This position is designated as Management and is covered by the Personnel Policies and Procedures Manual. You must upload a resume to your profile to be considered for this position, in addition to completing all the application steps.
The Trial Court is committed to:
• the fair and impartial administration of justice;
• protection of constitutional and statutory rights and liberties;
• equal access to justice for all in a safe and dignified environment;
• efficient, effective and accountable resolution of disputes;
• prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.
The mission of the Judicial Institute is to provide coordinated educational services, skills training, and professional development for judicial and non-judicial personnel of the Massachusetts Trial Court. The Judicial Institute's mission also embodies a commitment to improve the courts' response to change and believes that professional development offers the means to improve morale, communication, performance, service, and the administration of justice. Established by statute in 1988, the Judicial Institute continues to meet its mission by developing educational and professional development programs for judges and other Trial Court employees and by building networks with the larger academic community.
The Learning Management System (LMS) Administrator works within the Judicial Institute, the training and professional development office for the Massachusetts Trial Court. The LMS Administrator will be responsible for monitoring, managing, and maintaining the operational performance of the Trial Court's e Learning Center, a Cornerstone OnDemand software system. The Trial Court's LMS is used for a variety of organizational activities, including tracking learning activity, training, reporting and documentation. In addition to keeping the ongoing operations of the LMS consistent, stable, well-built, and effective as a learning tool, the LMS Administrator will lead and support a team of Trial Court staff who perform a variety of administrative functions in the LMS beyond those of the end-user, will communicate and work collaboratively with individuals and teams across the organization, and will create and conduct training to maximize performance and end-user engagement with the LMS.
Receives supervision from the Director of Judicial Education or her/his designee;
Monitors, manages and maintains the daily operational performance of the Trial Court e-Learning Center, a Cornerstone On Demand Learning Management System;
Develops reports and queries on system usage, progress, completions, etc. which provide concise, intuitive, actionable, and meaningful statistics and data on demand for organizational users;
Works closely with program managers, the Registrar and other Jl and Trial Court staff to create and maintain events and sessions (live instructor-led training), and to develop, test, load and retire online training;
Tests e-learning course content and ensures content is available to appropriate users as requested/required;
Works collaboratively with stakeholders to create an overall architecture and strategy for Trial Court learning programs providing training where appropriate;
Leads efforts and works closely with the vendor to identify, troubleshoot, and resolve LMS-related system issues. Helps identify and prevent problems before they occur.
Supports the Registrar to ensure that registration functions smoothly, including the automatic enrollment of new employees in appropriate online and live instructor-led training;
Develops business process of training system solutions according to business needs;
Leads and meets regularly with other Trial Court staff who play a role in the administration of the Cornerstone On Demand Learning Management System;
Regularly participates in webinars, in-person meetings and all forms of ongoing learning provided by Cornerstone On Demand;
Awareness of, and effective response to regular COD updates including dissemination of such changes to users and key Trial Court staff;
Provides professional and courteous support and training when appropriate via phone, email and in person; Understands the business needs related to delivering training and finds the most efficient and the most effective way for
the LMS to support those needs;
Acts as liaison to and works closely with the Judicial Information Services Department to define system/network capacities and determine appropriate parameters for hosting online training programs, etc., including becoming familiar
with the Trial Court network, capacity and structure and the kinds of training "experiences" the e-LC can support and host;
Acts as liaison to and works closely with Judicial Information Services Department with regard to the e-LC data feed, single sign-on and other technical issues requiring collaboration between the Judicial Institute and the Judicial Information Services Department;
Where necessary and appropriate, creates and maintains user records separate from the daily feed, ensures up-to-date accuracy of user records (Internal and External) whether automated or manually maintained;
Maintains a collaborative and effective working relationship with the Human Resources Department to ensure complete and accurate user,manager, and approver records;
Advises court managers and staff as to the system's capacities and its interface with the network and makes recommendations regarding online training compatibility with e-LC;
Conducts research to identify existing online training that is compatible with the Cornerstone OnDemand Learning Management System;
Maintains updated current versions of relevant courses, curricula, materials, and programs within the LMS and retires content when appropriate;
Implements system updates provided by the vendor (Cornerstone OnDemand) and trains and communicates with others regarding new functionality;
Creates checklists, user guides and other reference materials;
Verifies that content meets standards for design, appropriateness, visibility, and accuracy and provides a consistent look and feel throughout; and
Performs all other related duties as required.
All applicants must be able, through the interview process, to prove competency in the following key areas:
Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court and the Judicial Institute.
Mission: Understands, upholds, and communicates the Trial Court and the Judicial Institute missions.
Applied Knowledge: Ability to effectively implement best practices for the Learning Management System, with a demonstrated understanding of adult learning methods and computer software training.
Problem Solving: Accurately assesses where training changes or enhancements are required within the Trial Court and recommends corrective action.
Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through professional development.
Commitment to Diversity: Respects organizational diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.
Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public.
Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals.
Minimum of two (2) years' experience managing and maintaining a Cornerstone OnDemand Learning Management System; Certification in Cornerstone OnDemand LMS preferred;
Bachelor's degree from an accredited college or university ; degree in computer science, communications or information systems preferred;
Knowledge of adult learning principles and effective online course design;
Demonstrated effective written, verbal, and interpersonal, communication skills;
Strong analytical and problem-solving skills;
Commitment to continuous learning and implementation of improved processes & practices;
Proven ability to build consensus and work effectively with cross-departmental teams;
Ability to work under pressure and handle sensitive issues;
Experience using analytics to determine the impact and effectiveness of training to inform strategy;
Strong organizational and project management skills;
Proficiency and/or familiarity with Google Analytics, Microsoft Office, Adobe Creative Suite, Adobe Captivate 2017, Web Survey Tools, Social Media Platforms, Blogging and Email Campaign Software;
Ability to establish and maintain positive, effective, and professional working relationships with court officials, judges, court staff and colleagues.
Employment is contingent upon passage of a criminal record check.
HOW TO APPLY:
Applicants must apply by completing a Trial Court on-line application by clicking "Apply for this job on-line" button at the top of this page.
If you are not viewing this on-line, go to the Judicial Jobs page at https://careers-trialcourtsofmass.icims.com/jobs and search for this job.
PLEASE NOTE: Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER