• Program Manager for Interpreter Training

    Location US-MA-Boston
    Office of Court Management
    Posting Date
    USD $89,662.44/Yr.
    Current Maximum
    USD $132,231.34/Yr.

    This position is designated as Management and is covered by the Personnel Policies and Procedures Manual. 


    You must upload a resume to your profile to be considered for this position, in addition to completing all the application steps.


    The closing date of this posting has been extended.


    The Trial Court is committed to:

    • fair and impartial administration of justice;
    • protection of constitutional and statutory rights and liberties;
    • equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion;
    • efficient, effective, and accountable resolution of disputes;
    • prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.


    The Support Services Department is responsible for a wide range of distinct topic areas that provide support to the administration of justice in the Trial Court. These services include the Court Service Centers, the emergency Judicial Response System, the Office of Court Interpreter Services, the Office of Transcription Services, a Records Management operation, and the Trial Court Law Libraries.




    Working within the Department of Support Services in the Office of Court Management, the Program Manager for Interpreter Training for the Office of Court Interpreter Services (OCIS) will be responsible for the recruitment of interpreters and development and administration of training and testing programs relevant to the work of court interpreters. Specifically, the Program Manager will conduct language needs assessments, recruit qualified interpreters and develop a training and assessment program to assure compliance with state and federal laws and Trial Court policies. The Program Manager will be responsible for administering all examinations and overseeing and maintaining the certification program for all court interpreters in compliance with both state and federal laws. The Program Manager will work with the OCIS Manager in developing an appropriate pool of interpreters and managing the quality of their services. The Program Manager will supervise the Regional Coordinators of Interpreter Services and may also perform interpreting services as required.


    The Program Manager reports to and receives direction and supervision from the Director of Support Services of the Trial Court, or his or her designee in performing duties in accordance with all best management practices and established guidelines.


    Provides training and oversees certification programs for all court interpreters and ensures that they are in compliance with state and federal laws and regulations and Trial Court policies;


    Conducts evaluations of the work performed by staff and per diem interpreters to ensure compliance with statutory, policy and procedural requirements;


    Establishes standards of performance for court interpreters and ensures that they are in compliance with state and federal laws and regulations and Trial Court policies;


    Displays sensitivity and is familiar with issues affecting ethnic and cultural minorities and cross-cultural issues;

    Participates in educational and professional development programs as facilitator and presenter;


    Works with curriculum development teams and faculty, prepares all required education and training materials for court interpretation related education, training and testing initiatives;

    Coordinates program components such as budget requests, facilities and consultant contracts;


    May participate in grant research and application development;

    Serves as a liaison with interpreters on matters of training, continuing education, and the certification process. Develops and responds to requests regarding information and recruitment;

    Maintains a database on current interpreters, and of those seeking (and have sought) information, all training and examination results and all other data collection as deemed necessary;

    Works in conjunction with academically based interpreter training programs to ensure that candidates successfully completing other training programs are provided with information on the process of certification for work in the Massachusetts' courts;


    And performs all other related duties as required.


    Ethics and Values

    Communicates and demonstrates the ethics and values of the Trial Court.


    Understands, upholds, and communicates the Trial Court, OCIS, and Support Services missions.

    Applied Knowledge

    Demonstrates program management skills and the ability to innovate and  drive enhancements and efficiencies in language access and interpreter services;

    Problem Solving

    Accurately assesses service and programmatic related problems in the Trial Court and recommends and facilitates appropriate solutions.

    Customer Service

    Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.


    Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.

    Commitment to Diversity

    Promotes an environment of cross cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.

    Continuous Learning

    Demonstrates a commitment to continuously improving himself or herself through professional development.


    These are the minimum requirements necessary to apply for the position of Program Manager for Interpreter Training for OCIS:


    A Bachelors Degree in court interpretation, humanities, modern languages, management, adult education or related field; A Masters Degree is preferred. 

    Supervisory experience is preferred;


    Ability to supervise regional coordinators and coordinate interpreter services and resources, as necessary;


    Three (3) or more years of experience as a certified court interpreter. Working knowledge of the Massachusetts Court System is preferred; and

    Two (2) or more years of adult education and training experience, preferably in court interpreter training and education on advanced language skills and interpretation skills applied to judicial settings;

    Strong writing and public speaking skills in English and a second language, preferably Spanish;

    Knowledge of adult learning, curriculum design, organizational development, including community and cross-cultural issues;

    Ability to organize and clearly present written materials; ability to communicate clearly and effectively in both oral and written form;


    Demonstrated professional proficiency in Microsoft Office related software such as MS Excel and Power Point;

    Ability to analyze court data, to draw conclusions and make appropriate recommendations;

    Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges, and to maintain effective working relationships; and


    Ability to work on multiple projects simultaneously and to work as a team member.





    Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page.


    If you are not viewing this online, go to the Trial Court Jobs page at https://careers-trialcourtsofmass.icims.com/jobs and search for this job.


    PLEASE NOTE: Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position.




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