• Senior Manager for Diversity

    Location US-MA-Boston
    Executive Office of the Trial Court
    Posting Date
    Closing Date
    11/20/2018 11:59 PM EST
    USD $89,662.44/Yr.
    Current Maximum
    USD $132,231.34/Yr.

    This position is designated as Management and is covered by the Personnel Policies and Procedures Manual. 


    You must upload a resume to your profile to be considered for this position, in addition to completing all the application steps.


    The Trial Court is committed to:

    • Fair and impartial administration of justice;
    • Protection of constitutional and statutory rights and liberties;
    • Equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion;
    • Efficient, effective, and accountable resolution of disputes;
    • Prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.


    The Executive Office of the Trial Court is led by the Chief Justice of the Trial Court and the Court Administrator and oversees judicial and court operations, including the Office of Court Management. The Executive Office works collaboratively with the seven Trial Court Departments and Commissioners of Probation and Jury to develop and implement policies and initiatives that promote an environment of continuous improvement and ensure the most effective use of resources to allow the delivery of quality justice. The Executive Office also oversees the development and implementation of strategic planning for the Trial Court.





    Working in the Executive Office of the Trial Court, the Senior Manager for Diversity is responsible for administering critical training programs that advance diversity, equity, inclusion, customer service, and access to justice in the Trial Court. The Senior Manager for Diversity will focus on increasing cultural awareness and implementing various strategic goal tactics throughout the Trial Court. The Senior Manager for Diversity Training initiates and advances training and professional development programs provided directly, by contract, or through the programs of other institutions. Areas identified as needing improvements within individual court offices will be addressed through proactive, constructive training as necessary to accomplish identified goals. The Senior Manager for Diversity also advances workplace engagement between employees and the advancement of cultural competency in the Trial Court between all court staff and the public. Other responsibilities includes working with the Chief Experience and Diversity Officer and other Diversity Office staff to build and increase capacity to advance a variety of workshops for race and ethnic bias work. This Senior Manager works in collaboration Trial Court officials, and undertakes related efforts that foster communication, cooperation, and continuous improvement among Trial Court staff.


    Receives direction and supervision from the Chief Experience and Diversity Officer of the Trial Court.



    Leads and participates in training efforts that advance Diversity related initiatives, driving cultural change and related strategic initiatives within the Trial Court;


    Conducts a variety of training involving cultural awareness and competency;


    Implements and conducts training programs to improve service to court litigants and others in courthouses throughout the Trial Court;


    Obtains information concerning training and professional development resources and programs available within and outside of the Trial Court;


    Collaborates regularly with the Senior Manager for Diversity, Equity, and Inclusion in order to operate in a coordinated fashion on strategic plan tactics and strategies;


    Conducts surveys, focus groups and other forms of inquiry to assess the experience of court users and to identify areas for intervention and initiatives to improve the experience of using the Trial Court;


    Supports access to justice and make the court system more accessible to Self-Represented Litigants;


    Interacts with all levels of Trial Court personnel and court officials, including judges, on matters of customer service, diversity, workplace engagement, and cultural awareness;


    Presents quarterly audits, statistics, and other reports and publications on improved customer service and process improvement in the Trial Court on behalf of the Executive Office;


    Escalates issues that require a resolution of conflicts on priorities, goals, strategies resources, and key initiatives;


    Provides mediation and dispute resolution for appointing authorities at the direction of Chief Experience and Diversity Officer;


    Attends regular meetings with court officials and other staff as needed to coordinate program content, discuss learning objectives, and address other issues as needed;


    Participates in for plans for or conducting trainings for litigants in Trial Court processes, to assist those litigants to better comply with their legal obligations and orders of the Court. Examples include parenting conferences, fatherhood conferences, informational sessions, listening tours, and community engagement sessions;


    Performs related duties as required.




    Ethics and Values

    Communicates and demonstrates the ethics and values of the Trial Court.

    Mission and Vision

    Understands, upholds, and communicates the stated Trial court organizational mission and vision.


    Ensures clear, informative and transparent communications to the court community, external partners, and the general public.

    Applied Knowledge

    Understands Diversity training goals and has an understanding of the training programs and professional development needs of the staff participating in these programs. Demonstrates ability to effectively lead programs and projects that advance customer service, employee engagement, and access to justice in the courts.

    Customer Service

    Demonstrates high level of interest and responsiveness to internal and external stakeholders.

    Problem Solving

    Accurately assesses diversity issues and recommends and facilitates appropriate solutions.


    Demonstrates an outstanding ability to facilitate issue resolution and to create an environment that fosters a shared commitment to advance the strategic plans of the Trial Court.

    Commitment to Diversity

    Promotes an employment and workplace environment of cross cultural awareness, respect, and support; sensitively addresses issues of diversity in race, ethnicity, culture and economic status.

    Continuous Learning

    Demonstrates an active commitment to continuous improvement through professional development.


    These are the minimum requirements necessary to apply for the position of Senior Manager for Diversity:


    Bachelor's Degree from an accredited college or university; A graduate degree is preferred;


    Seven (7) years of experience advancing some adult education, customer service, workplace engagement, process improvement, and cultural competency for a large organization; or an equivalent combination of education and experience;


    Ability to work professionally with court staff, court officials, judges other professional organizations and the general public to maintain effective working relationships;


    Ability to communicate professionally in both oral and written form; including the ability to perform training through effective public speaking;


    Ability to analyze problems and to develop effective solutions to problems;


    Working knowledge of and ability to use personal computers, including proficiency in the Microsoft Office; to develop databases and systems to record and track progress;

    Ability to travel within the Commonwealth;


    Skillful and experienced with interventions regarding matters relating to Diversity;


    Proven ability to prioritize multiple tasks and manage changing priorities;


    Superior communication and customer-service skills, able to work effectively with all levels of the organization;


    Proven ability to build consensus and work effectively with cross-departmental teams;


    Demonstrated ability to analyze and determine the applicability of information and data to draw conclusions, and make appropriate recommendations




    Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page.


    If you are not viewing this online, go to the Trial Court Jobs page at https://careers-trialcourtsofmass.icims.com/jobs and search for this job.


    PLEASE NOTE: Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position.


    Employment is contingent upon passage of a criminal record check for all new hires.





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