• Chief, Investigations and Evaluations Unit

    Location US-MA-Boston
    Security Department
    Posting Date
    Closing Date
    12/20/2018 11:59 PM EST
    USD $75,125.39/Yr.
    Current Maximum
    USD $110,844.30/Yr.

    This position is designated as Management and is covered by the Personnel Policies and Procedures Manual. 


    You must upload a resume to your profile to be considered for this position, in addition to completing all the application steps.



    The Trial Court is committed to:

    • Fair and impartial administration of justice;
    • Protection of constitutional and statutory rights and liberties;
    • Equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion;
    • Efficient, effective, and accountable resolution of disputes;
    • Prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.


    The mission of the Massachusetts Trial Court Security Department is to provide safety and security for all those who work in or come to our courthouses. The Security Department seeks to ensure a safe and secure environment in which to conduct court business while maintaining professionalism, order, and decorum in the courts. Using a comprehensive training regimen, coupled with the implementation of state-of-the-art security system technologies, the department strives to ensure public safety, access to justice, and the highest customer service in the courts of the Commonwealth. The Security Department is committed to employing a high quality workforce to meet the diverse needs of those who utilize the courts.








    Working within the Office of Court Management’s Security Department Standards and Training Division, the Unit Chief, Investigations and Evaluations Unit is responsible for planning, executing, and overseeing the conduct of internal investigations into allegations of misconduct and violations of policy by members of the Security Department. Equally as significant, the Unit Chief provides inspections, audits, and assessments of courthouse security operations to assure consistency with established standards, policies and procedures. Through these actions the incumbent uses lessons learned and identified best-practices to contribute to the development of Security Department and Trial Court policy and procedures. The Unit Chief works in partnership with the Security management team and Trial Court leadership, and may work with law enforcement agencies and other security, governmental, and non-governmental organizations to perform these duties. Additionally, the Chief supervises the activities of staff assigned to the Unit, conducts investigations, assessments, inspections and audits as required, and assures the quality of the unit’s work products that include the production of written reports and maintenance of related records. As a representative of the Security Department, the Unit Chief may participate in various working groups and committees and will interact with judges and court staff to exchange information and conduct various job duties. 




    Receives general direction from the Director of Security and specific guidance and oversight from the Assistant Director of Security Standards and Training in performing duties in accordance with established guidelines.


    Manages and supervises the activities and performance of members of the Investigations and Evaluations Unit;


    Plans, executes, and oversees internal investigations and inquiries into allegations of misconduct and violations of policy by members of the Security Department;


    Plans, executes, and oversees inspections, audits, and assessments of courthouse security operations in accordance with the Security Department Inspections and Evaluations Manual;


    Works closely with the Security Department leadership team, Trial Court senior officials, judges, Trial Court staff, and other stakeholders to develop court security related policy and procedures, producing written products when tasked;


    Conducts and documents performance evaluations of subordinate staff;


    Produces and oversees the production of written investigative reports, disciplinary actions, and results of audits, assessments or inspections;


    Contributes to the formulation of court security policies and procedures. Produces policy proposals, drafts, and finished products as required;


    When appropriate, works with, coordinates, and exchanges information with law enforcement agencies and other security, governmental, and non-governmental organizations to perform duties;

    Works closely with other members of the Security Department and Trial Court to coordinate and share lessons learned and best-practices developed as a result of internal investigations, inspections and evaluations conducted;


    Maintains records and data pertaining to allegations of employee misconduct, internal and external complaints, their adjudication and corrective or disciplinary actions taken. Produces analysis and reports pertaining to same periodically;


    Serves as a member of various panels and working groups related to court security operations, policies and procedures;


    May be assigned other duties as determined by the Director.



    All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas:


    Ethics and Values

    Communicates and demonstrates the ethics and values of the Security Department and the Trial Court.


    Understands, upholds, and communicates the Trial Court and Security Department missions.

    Applied Knowledge

    Advanced understanding of threat detection, intelligence gathering, physical vulnerability assessments, and related security protocols and practices which are applied uniformly and audited for meeting standards.

    Problem Solving

    Investigates matters of misconduct and/or breach of security operational standards, reporting and recommending corrective action.

    Performance Measurement

    Understands the value and importance of performance measures and other metrics as a basis for both individual and departmental assessments, and to support continuous improvement for all staff.

    Strategic Planning

    Utilizes the best available information to successfully position the Security Department to achieve aspirational goals at both the departmental and local levels.

    Team Building (Motivating Others)

    Contributes to shared departmental goals and accountabilities through the development of positive relationships in order to promote a healthy work environment.


    Works cooperatively with law enforcement, other departments, managers, and officials, in contributing to a work environment that focuses on shared departmental goals.


    These are the minimum requirements necessary to apply for the position of Unit Chief, Investigations and Evaluations Unit:


    A Bachelor’s Degree, preferably in criminal justice, public policy, or other related field;


    Five (5) or more years of previous investigative work experience in either a government or private security capacity. Supervisory experience particularly in conducting investigations into employee misconduct and/or policy violations preferred;


    Experience in conducting inspections, audits, assessments, and/or evaluations for a law enforcement, corrections, or security organization preferred;


    Experience in formulating and writing law enforcement and/or corrections or security related policies preferred;


    Must have and maintain in-depth knowledge of federal and state statutes and court cases related to work performed and agency rules and regulations;


    Ability to sum up and present composite information both written and verbally;


    Ability to prepare investigative reports;


    Strong interpersonal skills and the ability to work professionally with persons at all levels to maintain effective working relationships;

    Ability to establish work priorities;


    Ability to work independently and as part of a team; and


    Ability to travel to court and other locations throughout the Commonwealth.





    Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page.


    If you are not viewing this online, go to the Trial Court Jobs page at https://careers-trialcourtsofmass.icims.com/jobs and search for this job.


    PLEASE NOTE: Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position.


    Employment is contingent upon passage of a criminal record check for all new hires.





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