• Telecommunications Technician

    Location US-MA-Boston
    Office of Court Management
    Posting Date
    USD $73,612.84/Yr.
    Current Maximum
    USD $97,035.07/Yr.

    Starting salary will be commensurate with professional experience.


    This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.


    This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6.


    The Trial Court is committed to:

    • fair and impartial administration of justice;
    • protection of constitutional and statutory rights and liberties;
    • equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion;
    • efficient, effective, and accountable resolution of disputes;
    • prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.


    The Judicial Information Services (JIS) Department is charged with the implementation, maintenance, update and training of technology systems in support of the Judiciary including the Supreme Judicial Court (SJC), the Appeals Court, the Trial Courts, and the Probation Department. This includes network and servers connecting all Court locations, computer hardware and peripherals, the myriad of software necessary to maintain the Courts' programs, and voice and video telecommunications services ranging from phone systems to video conferencing equipment. JIS is also charged with the procurement, deployment, training and maintenance of various Court Case Management Systems (CMS) including Forecourt, and MassCourts (Trial Courts web-based CMS).






    Working within the Judicial Information Services Department (JISD) of the Office of Court Management, the Telecommunications Technician will assist with all aspects of telecommunications for the Trial Court. The Telecommunications Technician is responsible for: assisting in the maintenance and repair of all telecommunications products and services, assisting in future telecommunications planning, procurement of telecommunications goods and services, overseeing the installation and/or upkeep of telephone systems, and providing technical assistance and advice to Trial Court Divisions and Offices in regards to all things telecom. The person in this position is responsible for assisting in the supervision of personnel performing tasks related to all aspects of the physical infrastructure as it relates to networking, audio/video and the telecommunications footprint within the 104 Trial Court phone systems.



    Receives supervision from the Telecommunications Manager in performing duties in accordance with established procedures. Moderate judgment and latitude are required.


    Travels to courts statewide to provide telecommunication assistance to court divisions, court departments and offices;

    Manages trouble shooting and escalations with external telecommunications vendors to insure appropriate response to outages and other technical problems;

    Works with a the Trial Court’s Office of Court Management, Court Capital, Facilities Management Office and the Security Department on the telecommunications and video/audio aspects of the Trial Court’s courthouse construction and renovation projects;

    Works with the Division of Capital Planning and Operations (DCPO), their architects and vendors on the telecommunications aspects of these projects. Conducts site visits and attends meeting on these projects as necessary;

    Oversee and recommend appropriate procedures the involve telecommunications activities with court divisions, court departments and offices to improve Trial Court communications;

    Assists in the preparation of Request for Response (RFR) documents based on site visits and other research;

    Assists in the review of vendor proposals with court personnel and consults as necessary;

    Supervises and recommends procedures involving the installation of structured cabling throughout all court locations; and

    Evaluates telecommunications infrastructures and makes recommendations as to ways to optimize spending and maximize redundancy and resiliency of infrastructures.


    All applicants must be able, through the interview process, to prove efficiency in the following areas:


    Ethics and Values

    Communicates and demonstrates the ethics and values of the Trial Court.


    Understands, upholds, and communicates the Trial Court and Information Services missions.

    Applied Knowledge

    Understands telecommunications and video/audio conferencing operations, computer hardware and software, with some understanding of the various court departments and divisions.

    Continuous Learning

    Demonstrates a commitment to continuously improve their knowledge of fast changing telecommunications technology, hardware and software through professional development.

    Commitment to Diversity

    Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds.

    Customer Service

    Conducts oneself in a courteous and professional manner when assisting all employees of the Trial Court, regardless of their position in the Trial Court.


    Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.

    Problem Solving

    Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions.


    These are the minimum requirements necessary to apply for the position of Telecommunications Technician for JISD:


    Associate’s Degree in telecommunications, computer networking, or related field from an accredited college and 4 years of experience in the telecommunications industry or an equivalent combination of education and experience. Bachelor’s degree preferred;

    Specific work experience implementing and maintaining telephone systems;

    Knowledge and experience with Voice Over IP (VOIP) required;

    Knowledge of all Avaya and Nortel systems required;

    Knowledge of Vertical and Mitel IP Phone Systems preferred;

    Knowledge of structured cabling standards;

    Knowledge of videoconferencing / audio visual equipment and services preferred;

    Experience supervising moves, additions and changes (MAC) within telephone systems and reviewing related billings;

    Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges, and to maintain effective working relationships;

    Proven ability to work both independently and as part of a team, with little supervision; and


    Ability to travel to court locations throughout the Commonwealth of Massachusetts.



    Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro




    Employment is contingent upon passage of a criminal record check.


    If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity.


    No applications or resumes will be accepted by hand, mail, fax, or email delivery.




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