• Business Analyst - Judicial Information Services Department

    Location US-MA-Boston
    Office of Court Management
    Posting Date

    Compensation commensurate with experience. Please upload a current resume during the application process. 


    This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.


    This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual. 


    The Trial Court is committed to:


    • fair and impartial administration of justice;
    • protection of constitutional and statutory rights and liberties;
    • equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion;
    • efficient, effective, and accountable resolution of disputes;
    • prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.


    The Judicial Information Services (JIS) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department.  This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment.  JIS is also charged with the production, deployment, training and maintenance of MassCourts (the web-based Trial Court Case Management System – CMS).





    The Business Analyst is a professional position supporting the Judicial Information Services Department. The Business Analyst is responsible for the analysis, design, configuration and setup of software applications and the functionality therein that supports the business processes of the Massachusetts Trial Court.   



    Work is performed under the general direction of the Chief Information Officer or his/her designee.  Work will be evaluated for professional competence and conformity to policy.


    Acts as primary liaison between Judicial Information Technology department and court departments.


    Supports the organization’s key business processes and applications.


    Develops and reviews specifications for enhancements to the MassCourts case management system, other applications, and associated database environments;


    Gathers and documents business requirements;


    Translates requirements into business, functional and use case documents;


    Provides functional expertise to developers during the design and construction phases of projects;


    Develops and executes comprehensive system test plans, conditions, test scripts, and test cases;


    Maintains business systems standards by applying project management methods, tools and processes as standard practice;


    Provides direct support to users, including troubleshooting with/for users complex problems involving various systems and/or system components;


    Assists in the creation and delivery of related user documentation and end-user training when   requested; and


    Perform other related duties as required.


    All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas:




    Ethics and Values Mission


    Communicates and demonstrates the ethics and values of the Judicial Branch. 




    Understands, upholds, and communicates the Judicial Branch and Information Services missions.


    Applied Knowledge


    Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions.


    Continuous Learning


    Demonstrates a commitment to continuously improve their knowledge of fast changing computer programs, hardware and software through professional development.

    Commitment to Diversity

    Promotes an environment of diversity through understanding, respect, and positive communication with persons of various racial, ethnic,

    economic, and cultural backgrounds.



    Customer Service

    Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary.



    Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.


    Problem Solving

    Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions


    The following are the minimum requirements to be considered for the position of Business Analyst:


    Applicants must have at least (A) a Bachelor’s degree from an accredited degree granting college or university; (B) three years of full­time, or equivalent part time, professional experience in business management work, the major duties of which included at least two or more of the following functions: information technology, public policy, business, or management analysis, and (C) any equivalent combination of the required experience and the substitutions below.




    A Master's or higher degree with a major in information technology, business administration,   industrial engineering, industrial or business management, or public administration is preferred and may be substituted for the required (B) experience.


    *Education  toward  such  a  degree  will  be  prorated  on  the  basis  of  the  proportion  of  the requirements actually completed.




    Strong customer service skills;


    Excellent interpersonal, written and oral communication skills;


    Demonstrated ability to balance, prioritize and organize multiple tasks;


    Demonstrated ability to work collaboratively in teams and across organizations;


    Demonstrated ability to synthesize feedback and adjust plans accordingly;


    Demonstrated ability to build strong relationships inside and outside the organization;


    Basic analytical skills to evaluate information gathered from multiple sources, consolidate details and extract to functional requirements;


    Demonstrated ability to effectively translate user requirements into business, functional and test scenarios for projects of various sizes and complexity;


    Experience preparing technical documentation.  Ability to analyze complex issues and information relating to systems and programs;


    Ability to communicate technical information to non­technical people effectively;


    Ability to work effectively alone and as member of a team;


    Ability to perform tasks as directed by management;


    Experience working in or with justice agencies


    SALARY:   Starting Salary with be commensurate with education credentials and experience.




    Applicants must apply by completing a Trial Court online application

    at the following web address: 




    PLEASE NOTE: Employment is contingent upon passage of a criminal record check.




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