• Systems Administrator for Identity Management

    Location US-MA-Boston
    Office of Court Management
    Posting Date

    Compensation commensurate with experience. Please upload a current resume during the application process. 


    This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.


    This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual. 


    The Trial Court is committed to:


    • fair and impartial administration of justice;

    • protection of constitutional and statutory rights and liberties;
    • equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion;
    • efficient, effective, and accountable resolution of disputes;
    • prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.


    The Judicial Information Services (JIS) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training and maintenance of MassCourts (the web-based Trial Court Case Management System – CMS).





    Working within the Judicial Information Services of the Office of Court Management, the System Administrator for Identity Management is focused primarily on the administration and operation of a range of Identity Management systems. The System Administrator shares responsibility with other IT staff for the administration and operation of the server infrastructure in general, participating in troubleshooting issues, remediation, and analysis and vendor escalation as required.


    Receives direction from Chief Information Officer or his/her designee in performing duties in accordance with established policies and guidelines.




    Serves a significant role in establishing standards, policies, and procedures for the specification, design, implementation, operation, support, and documentation of all aspects of server systems, with a specialization on those impacting identity management, such as Single Sign On and Active Directory;


    Establishes standards, policies, and procedures for the specification, design, implementation, operation, support and documentation of all aspects of Identity Management within the Judiciary, both on premise and in the cloud;


    Participates in establishing and implementing security policies and practices applicable to and appropriate for various systems and networks;


    Participates in establishing and implementing appropriate disaster recovery and business resumption plans, practices, and procedures for systems and networks;


    Ensures the existence and maintenance of appropriate, up-to-date documentation of the systems both on premise and in the cloud;


    Observes and enforces departmental policies and practices;


    Implements and may develop procedures and policies to support the operation of computer systems and networks according to accepted industry standards;


    Administers contracts with vendors to ensure all required goods are provided and services rendered in timely manner consistent with the terms and conditions of the contracts and to ensure that required contracts, e.g., hardware maintenance agreements, are in force;


    Reviews for accuracy and completeness invoices for goods and services related to network implementation and operation;


    Provides direct support to users, including troubleshooting with/for user’s complex problems involving various systems and/or system components and/or network and cabling-related components; may direct others in performing these tasks;


    Supports others in analyzing and resolving particularly difficult problems involving either identity management or other system issues;


    Acts as focal point for activities leading to resolution of problems, particularly complex and/or persistent problems involving identity issues and for directing others efforts in resolving such problems;

    Works with a variety of vendors either as part of a team completing specific projects or in resolving problems; and

    Performs related duties as required.






    All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas:


    Ethics and Values

    Communicates and demonstrates the ethics and values of the Judicial Branch.


    Understands, upholds, and communicates the Judicial Branch and Information Services missions.

    Applied Knowledge

    Understands information services operations, specialized identity management tools and cloud based systems.


    Continuous Learning

    Demonstrates a commitment to continuously improve their knowledge of fast-changing computer programs, hardware and software through professional development.

    Commitment to Diversity

    Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds.

    Customer Service

    Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary.


    Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.

    Problem Solving

    Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions.





    These are the minimum requirements necessary to apply for the position of Systems Administrator for Identity Management:


    Significant experience with and knowledge of the following: Identity management in both on premise and cloud based systems, using SSO, AD, data uploads, and interactions with HR/CMS systems;


    Thorough knowledge of and experience with Active Directory, Open LDAP, Cloud based SSO systems, Office 365;


    Bachelor's Degree in M.I.S., I.S., or C.S. from an accredited college or university and Three (3) years’ work experience or an equivalent combination of education and experience;


    Ability to analyze complex issues and information relating to systems and programs;


    Experience supporting users on production systems;


    Experience working directly with users and others;


    Ability to communicate technical information to non-technical people effectively;


    Ability to work effectively alone and as a member of a team;


    Ability to perform tasks as directed by management;


    Experience preparing informal technical documentation;


    Experience informally training staff on the operation of an application or system and developing informal documentation for the operations staff;


    Knowledge of court functions, procedures, and operations is desirable.


    Applicants must apply by completing a Trial Court online application at the following web address:






    Employment is contingent upon passage of a criminal record check.





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