• Assistant Manager of Labor Relations

    Location US-MA-Boston
    Office of Court Management
    Posting Date
    USD $75,125.39/Yr.
    Current Maximum
    USD $110,844.30/Yr.

    This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.


    This position is designated as Management and is covered by the Personnel Policies and Procedures Manual. 


    You must upload a resume to your profile to be considered for this position, in addition to completing all the application steps.


    The Trial Court is committed to:


    • fair and impartial administration of justice;
    • protection of constitutional and statutory rights and liberties;
    • equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion;
    • efficient, effective, and accountable resolution of disputes;
    • prompt and courteous service to the public by committed and dedicated professionals
    utilizing best practices in a manner that inspires public trust and confidence




    The Human Resources (HR) Department partners with Trial Court management to create and maintain a talented, qualified workforce by recruiting a diverse applicant pool, by facilitating the fair merit-based selection for appointment of the most qualified candidates, by developing appropriate workforce training (in consultation with the Trial Court's Judicial Institute), by fostering positive management-employee relations, by promptly addressing workplace issues, and by developing performance based measures to ensure the continued excellence of the workforce. The HR Department will use best practices to ensure that this collaborative effort advances the mission of the Trial Court. The HR Department also provides information and assistance to all Trial Court employees on a variety of work place issues.


    Working within the Human Resources Department of the Office of Court Management, the Assistant Manager of Labor Relations conducts a range of Human Resources led workplace investigations and other inquiries concerning employee conduct and disciplinary matters. The Assistant Manager also engages in a variety of labor and employee relations functions, maintaining an ongoing professional dialogue with all Trial Court unions, using both formal and informal methods to address issues and grievances. The Assistant Manager also clarifies management policies, performs conflict resolution, serves as the HR Department’s DCJIS representative handling DCJIS criminal offender record checks, responds to DUA unemployment inquiries, represents the Trial Court at DUA Hearings, and provides assistance and direction on a variety of other human resources matters.



    Receives general direction from the Director of Labor Relations, or his or her designee, and performs duties requiring independent judgment and initiative.


    The Assistant Manager is responsible for the following:


    Conducts investigations and related inquiries concerning allegations of workplace misconduct and disciplinary matters;


    Drafts investigatory reports and presents them to stakeholders;


    Attends disciplinary hearings as needed;


    Responds to inquiries from union officials and court officials concerning the interpretation of language contained in collective bargaining agreements;


    Builds and maintains an ongoing, professional working relationship between management and the union officials, continually advocating for a collaborative labor environment;


    Participates in joint labor-management meetings and collective bargaining negotiations;


    Reviews grievances and researches facts with Trial Court Department Heads;


    Serves as a Step 3 grievance hearing officer when necessary;


    Determines details of separation from service history of employees for the Department of Unemployment (DUA);


    Prepares documents, witnesses, and represents the Trial Court at DUA appeal hearings;


    Serves as the HR Department’s representative with DCJIS and is the primary person conducting criminal record checks on new hires. Discusses results with appointing authorities depending on the results of such checks;


    Assists with training sessions for Department Heads and supervisors;


    Assists in instructing appointing authorities or their designees on a variety of labor issues, provisions of collective bargaining agreements, and human resources policies and procedures;


    Manages multiple complex labor relations matters or employee investigations simultaneously;


    Leads special projects;


    Assists in the processing of a variety of human resources transactions; and


    Performs related duties as required.



    All applicants must be able, through the interview process, to prove efficiency in the following areas:


    Ethics and Values

    Communicates and demonstrates the ethics and values of the Human Resources Department and the Trial Court.


    Understands, upholds, and communicates the Trial Court and Human Resources Department missions.

    Applied Knowledge

    Demonstrated experience using knowledge of employee relations to resolve issues, to properly administer personnel policies and procedures in a unionized employee environment, and to oversee investigations.

    Problem Solving

    Accurately assesses workplace problems in the Trial Court and recommends and facilitates appropriate solutions.

    Customer Service

    Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.


    Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.

    Commitment to Diversity

    Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.

    Continuous Learning

    Demonstrates a commitment to continuously improving himself or herself through professional development.



    These are the minimum requirements necessary to apply for a position of Assistant Manager of Labor Relations:

    Applicants must hold Bachelor’s Degree from an accredited educational institution recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (a graduate degree in a related field or a law degree is preferred) and (3) three years of labor and employee relations work experience; or an equivalent combination of education and experience;


    Demonstrated ability to identify and address labor relations issues, developing creative and feasible solutions, while interacting effectively and professionally with others;


    Professional Development: Must have a background that demonstrates a history of regular professional development; demonstrating a record of initiating best practices in labor relations, the consistent application of policies, and innovative approaches to labor relations and conducting employment related investigations.




    Demonstrable knowledge of G.L. c. 150E and other state and federal laws that apply to labor relations and human resources issues;


    Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges, and to maintain effective working relationships;


    Demonstrated ability to perform human resources related activities of the most complex and non-routine nature, including researching issues and recommending feasible solutions;


    Ability to use personal computers and related business software, including CJIS data systems, an applicant tracking system (Oracle/PeopleSoft) and MS Office;


    Ability to understand and administer policies and procedures of the Human Resources Department and the Massachusetts Trial Court;


    Ability to multi-task and manage a variety of assignments at once;


    Ability to adapt quickly to changing circumstances and develop workarounds for issues that require timely resolution;


    Ability to handle sensitive matters on a confidential basis;


    Ability to maintain accurate records;


    Ability to communicate very clearly and effectively in oral and written form;


    Ability to collect and evaluate information so that it may be organized in a logical manner;


    Ability to work independently and with an attention to detail; and


    Ability to travel within the Commonwealth as necessary.




    Applicants must apply by completing a Trial Court online application at the following web address: https://careers-trialcourtsofmass.icims.com/jobs/intro




    Employment is contingent upon passage of a criminal record check.


    If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at www.mass.gov/courts to apply for this position or any other Trial Court employment opportunity.


    No applications or resumes will be accepted by hand, mail, fax, or email delivery.




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